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 Extended Support Plan
 

CI Support Plans

To maximize your machine uptime, CI offers the following 4 Levels of comprehensive support based on your needs and budget.

Phone & Email TeamViewer & Merged Reality Support
Onsite Service Labor Parts
Basic
Plus
Pro
Premium

Basic

Features Included

email supportEmail Support

email supportPhone Support

Products Covered


  • Autoform
  • Autoform+
  • Baseform
  • CB
  • CBII
  • FormMaster
  • FormMaster II
  • Goform
  • H Series
  • Maxform
  • Mechanical
  • Proform
  • Proform+
  • Large Autoform
  • Large Proform
  • HS Series
  • G Series
  • SE Series
  • CL-5
  • CL-6
  • CL-7
  • CL-7a
  • CL-400
  • CL-707
  • CL-800
  • CL-900

Plus

All Features from Basic are included with these additional features:

email supportEmail Support

email supportPhone Support

email supportTeamViewer

email supportMerged Reality Support   

Learn More about Help Lightning

Products Covered


  • Autoform
  • Autoform+
  • Baseform
  • CB
  • CBII
  • FormMaster
  • FormMaster II
  • Goform
  • H Series
  • Maxform
  • Mechancial
  • Proform
  • Proform+
  • Large Autoform
  • Large Proform
  • HS Series
  • G Series
  • SE Series
  • CL-5
  • CL-6
  • CL-7
  • CL-7a
  • CL-400
  • CL-707
  • CL-800
  • CL-900

Pro

All Features from Basic and Plus are included with these additional features:

(Available Q2 2018)

email supportEmail Support

email supportPhone Support

email supportTeamViewer

email supportMerged Reality Support   

email supportOn Site Service - Labor Only*

email support10% Discount on Parts*

*Excludes Upgrades & Retrofits
(Available for machines 1-10 years old contingent upon inspection)

Learn More about Help Lightning

Products Covered


  • Autoform
  • Autoform+
  • Baseform
  • CB
  • CBII
  • FormMaster
  • FormMaster II
  • Goform
  • H Series
  • Maxform
  • Proform
  • Proform+
  • Large Autoform
  • Large Proform
  • Any Product Older than 10 years (Consult Factory)
  • HS Series
  • G Series
  • SE Series
  • Any Product Older than 10 years (Consult Factory)
  • CL-400
  • CL-800
  • CL-900
  • Any other laser products or products that are older than 10 years (Consult Factory)

Premium

All Features from Basic, Plus, and Pro are included with these additional features:

This level is only available with new machine purchases.

email supportEmail Support

email supportPhone Support

email supportTeamViewer

email supportMerged Reality Support   

email supportOn Site Service - Labor & Parts*

email support10% Discount on Parts**

*Excludes Consumables, Upgrades & Retrofits
**Excludes Upgrades & Retrofits

Learn More about Help Lightning

Products Covered


  • Baseform
  • Goform
  • Autoform+
  • Proform+
  • Maxform
  • Large Autoform (400 ton and larger)
  • Large Proform (400 ton and larger)
  • HS Series
  • G Series
  • SE Series
  • CL-400
  • CL-900 (4kW)
  • CL-900 (6kW)
  • CL-900 (8kW)