CI Support Plans

To maximize your machine uptime, CI offers the following 4 Levels of comprehensive support based on your needs and budget.

 

Basic

Features Included

email supportEmail Support

email supportPhone Support

Products Covered


  • Autoform
  • Autoform+
  • Baseform
  • CB
  • CBII
  • FormMaster
  • FormMaster II
  • Goform
  • H Series
  • Maxform
  • Mechanical
  • Proform
  • Proform+
  • Large Autoform
  • Large Proform
  • HS Series
  • G Series
  • SE Series
  • CL-5
  • CL-6
  • CL-7
  • CL-7a
  • CL-400
  • CL-707
  • CL-800
  • CL-900

Plus

All Features from Level 1 are included with these additional features:

email supportEmail Support

email supportPhone Support

email supportTeam Viewer

email supportVirtual Reality

Products Covered


  • Autoform
  • Autoform+
  • Baseform
  • CB
  • CBII
  • FormMaster
  • FormMaster II
  • Goform
  • H Series
  • Maxform
  • Mechanical
  • Proform
  • Proform+
  • Large Autoform
  • Large Proform
  • HS Series
  • G Series
  • SE Series
  • CL-5
  • CL-6
  • CL-7
  • CL-7a
  • CL-400
  • CL-707
  • CL-800
  • CL-900

Pro

All Features from Level 1-2 are included with these additional features:

email supportEmail Support

email supportPhone Support

email supportTeam Viewer

email supportVirtual Reality

email supportOn Site Service - Labor Only

email support10% Discount on Parts*

*Excludes upgrades & retrofits

Products Covered


  • Autoform
  • Autoform+
  • Baseform
  • CB
  • CBII
  • FormMaster
  • FormMaster II
  • Goform
  • H Series
  • Maxform
  • Mechanical
  • Proform
  • Proform+
  • Large Autoform
  • Large Proform
  • HS Series
  • G Series
  • SE Series
  • CL-5
  • CL-6
  • CL-7
  • CL-7a
  • CL-400
  • CL-707
  • CL-800
  • CL-900

Premium

All Features from Level 1-2 are included with these additional features:

This level is only available with new machine purchases.

email supportEmail Support

email supportPhone Support

email supportTeam Viewer

email supportVirtual Reality

email supportOn Site Service - Labor & Parts*

email support10% Discount on Parts**

*Excludes Consumables
**Excludes upgrades & retrofits

Products Covered


  • Baseform
  • Goform
  • Autoform+
  • Proform+
  • Maxform
  • Large Autoform (400 ton and larger)
  • Large Proform (400 ton and larger)
  • CL-400
  • CL-900 (4kW)
  • CL-900 (6kW)
  • CL-900 (8kW)