CI Extended Support Plan logo

 If the below offerings don’t fit your needs, contact CI and we’ll see if we can configure a custom plan for you!

Basic Plan

This plan includes:

  • Email Support

  • Phone Support

Plus Plan

This plan includes:

Pro Plan

Available for machines 1-10 years old contingent upon inspection

This plan includes:

  • Email Support

  • Phone Support

  • TeamViewer

  • Merged Reality Support - See How it Works →

  • On-site Cincinnati Service (Labor Only)*

  • 10% Discount on Parts*

*Excludes Upgrades and Retrofits

Premium Plan

This level is only available with new machine purchases.

This plan includes:

  • Email Support

  • Phone Support

  • TeamViewer

  • Merged Reality Support - See How it Works →

  • On-site Service (Labor & Parts Only)*

  • 10% Discount on Parts**

  • 1 Training Seat Included (Operator or Maintenance) - Terms Apply

*Excludes Consumables, Upgrades, and Retrofits
**Excludes Upgrades and Retrofits