Learn how to improve your customer experience by adding Merged Reality to your service offerings. Your customers are one touch away from having your expert virtually standing with them and walking them through the most complex problems.
Hear from Greg Wilson, Director of Service at Cincinnati Inc., as he shares how this innovative technology has:
Increased communication quality on their remote field service calls
Allowed end customers to virtually engage with a product expert
Revamped their troubleshooting process with "hands-on" support
About Greg Wilson
Greg has over 20 years experience in Filed Service at Cincinnati Inc. He has served as a Technical Specialist & Service Representative. Servicing Press Brakes, Shear & Stamping presses as well as Managing Laser & Press brake Technical Support. Greg is currently Director of Service overseeing 3 Service Departments servicing Lasers, Small and Large scale 3D printers, Powdered Metal Compacting, Press Brakes, Shears and Stamping Presses. Greg has spearheaded several initiatives spearhead design improvements on the 6XLT and many other small innovations and design improvements.