Post-sale service and support has always been a priority at CINCINNATI. It’s a big reason we’ve been around for so long. But 15 years ago, we began the transition from reactive to proactive post-sale service. The first step: control upgrades on our press brakes.
When BJ McDonald, Facilities Manager and Co-Owner at Midland Metal Products, was shopping for a new laser cutting system, he was not a brand loyalist. With a need for a no-nonsense, low maintenance solution that could handle it all, McDonald did not care what company it came from. He just needed it to be the best.